Community Life is bound by the Commonwealth Privacy Act 1988 (Cth) ("Act")
which sets out a number of principles concerning the protection of your personal
information. The Act sets out a series of obligations detailing how private
sector organisations must handle personal information collected about an individual.
The Act implements the National Privacy Principles ("NPP") which
sets out how private sector organisations should collect, use, disclose and
store personal information, as well as the right of individuals to access and
correct the information.
Community Life respects your privacy. Any personal
information will be collected lawfully and fairly, and not in an
unreasonably intrusive way. Your details will only be used in relation
to Community Life business activities in the course of implementing
our terms of service or responding to an enquiry about Community
Life.
Community Life Limited, is a publicly listed Australian company
(ASX:CLF) which has evolved, over the years, into an investment
company. The Company is an owner and manager of
vacant land and budget residential rental accommodaction,
operates and manages a loan mortgage book and also has a
43% interest in RewardsCorp
Limited.
In the process of running our business we handle personal information
relating to our staff, Community Life mortgagors, people making
loan applications, people enquiring about Community Life rental
properties and enquiries we may receive relating to any other
services which we may offer from time to time.
Community Life collects information from several sources. We collect
information on prospective borrowers, people who make enquiries
about our rental properties and on our employees and contractors.
Our records will generally contain a variety
of personal information, including but not limited to, contact
details, salary details, statement of assets and liabilities,
address details and (where applicable) the Community Life rental
properties of interest to a person.
We also hold information about our employees
and contractors. This information is generally limited to normal
human resources information such as job applicant details, pay and
superannuation records and other internal administrative information.
Our handling of employee information is covered by a separate policy.
Under the Act, certain types of personal information
are regarded as sensitive and must be treated with a higher standard
of care. This includes information relating to religious beliefs
and medical reports.
Community Life may also collect personal information
from other organisations. In particular, Community Life may obtain
contact lists that we use for marketing relating to our business.
The information that we collect about you on
this website will depend on the functions that you use within the
website. We will not collect any information that identifies you
as an individual unless you knowingly provide it to us. Any personal
information you supply will be used only in accordance with this
Privacy Policy. If you browse on the website, read or download information,
our system will record the date and time of your visit and the pages
viewed and information downloaded.
We process personal information that we receive to better understand your needs
and to provide you with information about our properties and services.
In order to offer the best service, we may share information about you
with Community Life affiliates and subsidiaries.
Community Life generally explains how it will
use or disclose personal information at the time it collects the
information. In addition, personal information may be disclosed when:
- required by law;
- it is necessary to implement our terms
of service;
- it is necessary to inform you of ways
the services provided to you may be improved;
- it is necessary to protect the rights,
property or personal safety of another Community Life resident
or borrower;
- the assets and operations of the business
are transferred to another party as a going concern;
- requested by you to do so.
c. Service providers
Like most organisations, we use a range
of service providers to help us maximise the quality and efficiency
of our services and our business operations. This means that
individuals
and organisations outside of Community Life may sometimes have
access to personal information held by Community Life and may
use it on
behalf of Community Life. We have taken reasonable steps to
ensure that our service providers are bound by strict confidentiality
and
privacy obligations and they do not keep this information or
use it for any unauthorised purposes.
Like most businesses, marketing is important to Community Life's continued
success. We believe we have a unique offering that we provide to people
and which is offered at a high standard. It is a priority for us to inform
people about how we can help them. We therefore like to stay in touch with
people and let them know about our offerings.
When you provide your personal information
to Community Life, we will ask you to choose as to whether or not
you wish to receive further marketing material.
Individuals are always welcome to accept or
decline communications from Community Life. At any time a person
may opt-out of receiving communications. f you are receiving unwanted
promotional information about Community Life, you may remove your
name from our list by emailing privacy@communitylife.com.au and asking
to be removed from our mailing list. Please allow 28 days for this
request to be processed.
The Act sets out the rights that you have as an individual to see any personal
information that Community Life may have concerning you. A formal request from
you is required if you would like to:
- access your personal information;
- change any inaccurate or out of date
personal information; or
- have your personal information deleted.
In some cases we may need to impose a charge
for providing access to personal information to reflect the cost
of finding this information and providing it to you.
Community Life reserves the right to refuse
a request to access personal information where the identity of the
individual making the request is in doubt, or where legal professional
privilege exists or where the rights of Community Life may be prejudiced.
If you wish to have your personal information deleted, please let us know in
the same manner and we will take all reasonable steps to delete it unless we
need to keep it for legal reasons. Occasionally, information that a person
requests to be removed will be retained in certain files in order to resolve
disputes or for auditing purposes. In addition, information is never completely
removed from our databases due to technical and legal constraints, including
stored "back up" systems. Therefore, people should not expect that
all of their personally identifiable information will be completely removed
from our databases in response to their requests.
Community Life understands the importance of information security.
We apply high standards of security to personal information that
is held within our business. We will endeavour to take all reasonable
steps to keep secure any information that we hold about you, and
to keep this information accurate and up to date. We require all
our employees to respect the confidentiality of any personal information
held by Community Life.
Unfortunately, no information security system
over the internet can be guaranteed to be 100% secure, so we cannot
give an absolute assurance that the information you provide to us
will be secure at all times. We do, however, regularly review our
security practices to minimise the possibility of any unauthorised
access, modification or disclosure to personal information or other
confidential information. Further, we engage the services of a specialist
security company that oversees and continuously monitors our Information
Technology environment in order to maintain the highest possible
level of security integrity.
Our website may use cookie technology to provide information and services to
our website visitors. Cookies are pieces of information that a website
transfers to your computer's hard disk for record keeping purposes. A cookie
does not identify you as a user in our data collection process. It does
identify your Internet Service Provider. Most web browsers are set to accept
cookies. Community Life may use cookies to make your use of our website
and services as convenient as possible. Cookies are useful to estimate
our number of members and to determine overall traffic patterns through
our website. If you do not wish to receive any cookies you may set your
browser to refuse them. This may mean that you will not be able to take
full advantage of Community Life's website services.
Community Life may provide links to websites outside of the Community Life
service. These linked sites are not under the control of Community Life,
and we are not responsible for the conduct of companies linked to our website.
Before disclosing your personal information on any other website, we suggest
that you examine the Terms and Conditions of those websites.
If Community Life becomes aware of any ongoing concerns or problems relating
to privacy and our business, we will take these issues seriously and work
to address these concerns. If you have any further queries relating to
our Privacy Policy, or you have a problem or complaint in regards to privacy,
please address the same to the Privacy Officer at privacy@communitylife.com.au.
If your complaint or query is not resolved by us to your satisfaction,
you may write to the Privacy Commissioner at GPO Box 5218, SYDNEY NSW 2000.
Our commitment to being a leading provider of affordable, rental accommodation
for seniors and others means that our business will continue
to evolve as we continuously improve our properties and services. As
a result, our policies will be reviewed from time to time, and may
be revised.
Community Life reserves the right to change its Privacy Policy at any
time and notify you by posting an updated version of the Privacy Policy
on our
website.
The amended Privacy Policy will apply between
us whether or not we have given you specific notice of any change.
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